- Supply a dedicated technical support person/s to host the hearing and provide technical support for parties before and during hearings.
- A technical support phone number should be available before and during hearings.
- Separate test sessions for the inquiry/committee and parties may be required.
- Test sessions for the inquiry/committee (if required) should happen before the directions hearing.
- The test session setup should be the same as the hearing so members can become familiar with the setup.
- The proponent is to host test sessions for parties so they can be familiar with how to connect to the video conference, share documents and test devices before they speak at the hearing.
Provide guides to parties for using the selected video conference software. This is critical in supporting parties to the process.
For example:
Page last updated: 20/06/23